Shipping Policy
Shipping Policy
Processing Time: Orders are processed within 1–3 business days (excluding weekends & holidays).
Delivery Time: Depends on destination (see table below).
Tracking: You will receive a tracking number via email once your order ships.
| Country/Region | Delivery Time | Cost |
|---|---|---|
| USA (excluding remote islands) | 7–12 Business Days | Free over $49 / $6.99 under $49 |
| Canada, UK, EU, Australia, Japan, Korea, Singapore | 7–15 Business Days | Free over $49 / $6.99 under $49 |
| Other Countries (Asia, Middle East, South America, Africa) | 10–25 Business Days | Free over $49 / $6.99 under $49 |
ABOUT CUSTOMS TAX
Taxes may apply to imported goods/services and are subject to national laws. rosetoy's products do not include any taxes and duties in the price and shipping charges. rosetoy is not responsible for any tax invoices charged on its products.
Please read Shipment Policy to learn more.
Note: 1. If the tariffs are caused by the buyer, the buyer is responsible.
2.If the package is lost due to force majeure, the seller will compensate the buyer for the equivalent.
3.If the seller needs to cancel the order after the goods are shipped, the buyer will be responsible for the costs incurred in this process.
Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.
Any delivery date given by us is our best estimate only, and rosetoy cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.
About Tax: United States-arrive No Tax Required, Free Shipping
Notification emails: Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.
The shipping timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.
- If your item is in stock, your order is estimated to ship on the next business day. Delivery will vary based on your destination.
- If your item is not currently in stock, we will estimate your items shipping date before you place your order. We do not bill you until your order is ready to ship.
- If you have ordered multiple items with different ship readiness dates, you may receive separate shipments.
- Depending on shipment and delivery conditions, your order may ship when all items are ready to ship.
Tracking Order
If you want to track your order, please email us and we will usually reply within 24 hours. Email: service@rosetoyofficial-us.com
Undeliverable Packages
If you missed your delivery, here’s what will happen:
- You will receive an email telling you when and where you can pick up the goods. For some items, the carrier will contact you to set up a delivery appointment or confirm order pickup.
- Your order will either go to a nearby post office location or a carrier depot.
- When you pick up your order, make sure you reference your order number and have a valid photo I.D.
- When the carrier returns an undeliverable package to us, the customer is required to contact rosetoy Inside Sales at service@rosetoyofficial-us.com to make other arrangements to avoid additional shipping charges.
- If making a purchase for someone as a gift, it may be a good idea to notify him/her about the impending delivery to minimize confusion which lead to a refusal of the package. Please note; larger items will require a signature. If a signature can not be captured, the item will be deemed undeliverable.
Damaged Packaging Due To Shipping
Please remember to fully inspect the carton and physical product for any damage before accepting the shipment. If the product is damaged in any way, please reject the delivery and notify the inside sales team at service@rosetoyofficial-us.com to make other arrangements.
Damaged / Undeliverable Packages: Please check parcels before signing. If damaged, reject delivery and contact us.
📧 Customer Service: service@rosetoyofficial-us.com