Free Standard Shipping orders $59+, local couriers available: USPS, DHL, FEDEX, Australia Post

Delivery Time=Processing Time+Shipping Time
The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1-5 business days after the order is placed.

Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

The following delivery time does not include processing time：

United States (Except Puerto Rico, Virgin Islands, Guam, Alaska, Hawaii, and Northern Mariana Islands )
Shipping Flats(7-12 business days) the order amount is between $34.99 and 58.99: $8.99
Free Shipping (7-12 business days) the order amount is above $59: $0


Other countries/regions we ship to are Canada, Germany, France, Italy, Netherlands, Japan, South, Korea, Singapore, Israel, Australia, New, Zealand, South, Africa, Anguilla, Aruba, Bahamas, Belize, Costa, Rica, Cuba, Dominica, Dominican, Republic, El, Salvador, Grenada, Guadeloupe, Jamaica, Martinique, Mexico, Montserrat, Netherlands, Antilles, Nicaragua, Panama, Saint, Lucia, Trinidad, And, Tobago, Albania, Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech, Republic, Denmark, Estonia, Finland, Hungary, Iceland, Ireland, Isle, Of, Man, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, San, Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Armenia, Azerbaijan, Bahrain, Bengal, Bhutan, Brunei, Cambodia, India, Indonesia, Iran, Iraq, Jordan, Kazakhstan, Laos, Malaysia, The, Philippines, Qatar, Saudi, Arabia, Thailand, Turkey, United, Arab, Emirates, Uzbekistan, Vietnam, Fiji, Niue, Norfolk, South, America, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Kenya, Nigeria.
Standard Shipping (5-25 business days) the order amount is below $59:$8.99
Free Shipping (5-25 business days) the order amount is above $59:$0

Please note that your tracking information might not be visible on your account once your order leaves our warehouse since we need to receive this information from the courier and upload it to our system. However, if you cannot see your tracking number within 48 hours of placing your order, please contact us an email at service@rosetoyofficial-us.com

Note: We currently don't support shipping anywhere except the countries mentioned above.


ABOUT TAX

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the package reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a package due to import duties or taxes.

We only charge taxes and fees for the following EU countries:


Taxes and fees charged shall be interpreted by the EU organizations

Return & Exchange Policy

We want you to be happy with your purchase from Rose Toy Official and offer a 30-day return or exchange policy. If you aren't satisfied with the product, please first contact us at service@rosetoyofficial-us.com to learn how to troubleshoot the problem. Be sure to include your order number and we will assist you as soon as possible.

Based on health considerations, returns are only accepted when items are brand new and unopened.



Returns & Exchanges Process:


Please contact us first, via customer service email: service@rosetoyofficial-us.com
We will provide our return address.
Please attach the order number, your email and return or exchange reasons on the return note, and ship it with your items together back to our warehouse.
We will process a refund or exchange within 7 workdays after we confirmed receiving your parcel.


PS: Please do not privately return the address on the package, contact us first before you return the parcel in case of unnecessary trouble.
Freight should be paid by your side and customs clearance should be included to avoid being stuck in customs.



Non-returnable & Non-refundable Products:

Sales and discounted items
Products that have been turned on or used
Underwear or adult products that have been opened
Receive items have been more than 14 days


Refund Processing Time:

We will process the refund within 7 workdays after we receive returned package.
Refund will be refunded to the card you paid. When you will receive the refund, depends on your payment method. (Paypal takes 24 hours, and credit cards take 15 business days to show a refund).


Exchange:

Unshipped orders: Please contact customer service to replace the products for you, customer service email: service@rosetoyofficial-us.com
Signed orders: the products must meet the returnable standards, please contact our customer service to get the return address.


Shipping Costs:

The postage depends on the logistics company in your area.
Freight, taxes, and insurance are not refundable.
The-rose-toy-official will not be responsible for any return or exchange costs.
No restocking fee is to be charged to the consumers for the return of a product.

If you have any questions or need more information about our return policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be able to answer any questions you may have. We're here to help!



Customer Service Email: service@rosetoyofficial-us.com

Currently, the-rose-toy-official.com supports two payment methods: Paypal and credit/debit card. The detailed processes are as follows:

1.PayPal Payment

You can connect your PayPal, credit card, debit card, or bank account to PayPal for purchasing products. After submitting an order, you will be redirected to PayPal to complete the transaction.

1. Log into your PayPal account or use Credit Card Express;
2. Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
3. Your payment will be processed immediately.

NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

 

2.CREDIT/DEBIT CARDS PAYMENTS

  

We accept the above credit/debit cards as payment:

• Visa
• Mastercard

Note: We don't accept any other payment methods which are not listed.

If you have any questions, comments or suggestions for our products, service or website, you are welcome to contact us at any time. Our customer service team is on line 24 hours around the clock to be at your service wholeheartedly. You can contact us in the manners as follows:



Email Us

Send E-mails to us at:service@rosetoyofficial-us.com.

We will try our best to provide for you a satisfactory reply within 24 hours. In the case of holidays, please wait patiently for one or two days. If a reply has not been received for a long time, please check the spam mails or the spam mails folder.