Shipping Policy

This Shipping Policy applies to orders placed directly through RoseToyOfficial at rosetoyofficial-us.com.

We aim to provide clear delivery estimates, tracking information and support from the time your order is placed until it reaches its destination.

Order Processing Time

RoseToyOfficial normally processes orders within 1–3 business days. Business days exclude weekends and public holidays.

Processing time is separate from delivery time. Once an order has been packed and transferred to the carrier, the delivery timeframe begins.

During holidays, sales events or periods of unusually high order volume, processing may take slightly longer.

Estimated Delivery Times

The following delivery times are estimates and begin after the order has been dispatched.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may vary depending on the destination address, customs processing, carrier delays, weather conditions and other circumstances outside our reasonable control.

Order Tracking

Once your order has shipped, RoseToyOfficial will normally send a shipment confirmation email containing your tracking information.

Tracking information may take some time to update after the carrier first receives the parcel.

You can also check your order through our Track Order page.

If tracking has not updated for an extended period, please contact service@rosetoyofficial-us.com with your order number.

Shipping Confirmation Emails

After placing an order, you should receive an order confirmation containing the details submitted during checkout.

After the order is dispatched, you should receive a shipment confirmation with available tracking information.

If you do not receive these emails, please check your spam or junk folder and confirm that the email address used at checkout was entered correctly.

Multiple-Item Orders

Orders containing multiple products may occasionally be shipped separately depending on stock availability, fulfillment location or product readiness.

If your order is divided into more than one shipment, you may receive separate tracking information for each parcel.

Customs, Import Duties and Taxes

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country or local authorities.

Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.

RoseToyOfficial does not control customs assessments and cannot guarantee whether a particular shipment will incur import charges.

Shipping Delays

Delivery may occasionally be delayed by circumstances such as:

• Carrier network delays
• Customs inspections or clearance
• Severe weather
• Public holidays
• Remote delivery locations
• Incorrect or incomplete delivery information
• Events outside the reasonable control of RoseToyOfficial or the carrier

If a parcel appears significantly delayed, please contact us so we can review the tracking information and, where appropriate, assist with a carrier inquiry.

Lost Packages

If tracking indicates that a parcel may be lost in transit, please contact RoseToyOfficial with your order number and tracking information.

We may need to investigate the shipment with the carrier before determining the appropriate resolution.

Depending on the circumstances and carrier investigation, an eligible resolution may include replacement, reshipment or refund.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an address error before the order has shipped, contact us as soon as possible. We will try to update the address where fulfillment status allows, but changes cannot be guaranteed once processing has begun.

Once a parcel has shipped, address changes may not be possible and may depend on the carrier.

Undeliverable Packages

A parcel may be considered undeliverable if delivery cannot be completed because of an incorrect address, repeated failed delivery attempts, refusal of delivery or failure to collect the parcel when required.

Depending on the carrier and destination, an undelivered parcel may be held at a local delivery office, post office or carrier facility before being returned.

Customers should follow the carrier's instructions and collect or rearrange delivery within the timeframe provided.

If an undeliverable package is returned to the sender, please contact service@rosetoyofficial-us.com so we can review the available options.

Additional shipping charges may apply when redelivery is required because of an incorrect address, refused delivery or failure to collect the parcel.

Damaged Packages

If your parcel arrives visibly damaged, please photograph the outer packaging and the product before discarding any packaging materials.

If possible, report the damage to the carrier at the time of delivery.

Then contact RoseToyOfficial at service@rosetoyofficial-us.com and include:

• Your order number
• A description of the problem
• Photos of the shipping package
• Photos or video showing the damaged item where appropriate

We will review the information and provide the appropriate next steps.

Order Changes and Cancellations After Shipping

Once an order has been dispatched, it normally cannot be canceled through the shipping process.

If you no longer want an order after it has shipped, the applicable return process should normally be followed after delivery.

For return eligibility and refund information, please review our Return & Exchange Policy.

Related RoseToyOfficial Information

• Track Order
• Return & Exchange Policy
• Payment Methods
• Contact RoseToyOfficial