Rosebud Toy: Elegance in Design, Excellence in Pleasure.

Shipping Policy

Processing Time: Orders are processed within 1–3 business days (excluding weekends & holidays).

Delivery Time: Depends on destination (see table below).

Tracking: You will receive a tracking number via email once your order ships.

Country/Region	Delivery Time	Cost
USA (excluding remote islands)	7–12 Business Days	Free over $49 / $6.99 under $49
Canada, UK, EU, Australia, Japan, Korea, Singapore	7–15 Business Days	Free over $49 / $6.99 under $49
Other Countries (Asia, Middle East, South America, Africa)	10–25 Business Days	Free over $49 / $6.99 under $49

ABOUT CUSTOMS TAX

Taxes may apply to imported goods/services and are subject to national laws. rosetoy's products do not include any taxes and duties in the price and shipping charges. rosetoy is not responsible for any tax invoices charged on its products.

Please read Shipment Policy to learn more.

Note: 1. If the tariffs are caused by the buyer, the buyer is responsible.

          2.If the package is lost due to force majeure, the seller will compensate the buyer for the equivalent.

          3.If the seller needs to cancel the order after the goods are shipped, the buyer will be responsible for the costs incurred in this process.

 

Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.

Any delivery date given by us is our best estimate only, and rosetoy cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

About Tax: United States-arrive No Tax Required, Free Shipping

Notification emails: Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.

The shipping timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.

• If your item is in stock, your order is estimated to ship on the next business day. Delivery will vary based on your destination.
• If your item is not currently in stock, we will estimate your items shipping date before you place your order. We do not bill you until your order is ready to ship.
• If you have ordered multiple items with different ship readiness dates, you may receive separate shipments.
• Depending on shipment and delivery conditions, your order may ship when all items are ready to ship.

Tracking Order

If you want to track your order, please email us and we will usually reply within 24 hours. Email: service@rosetoyofficial-us.com

 

Undeliverable Packages

If you missed your delivery, here’s what will happen:

1. You will receive an email telling you when and where you can pick up the goods. For some items, the carrier will contact you to set up a delivery appointment or confirm order pickup.
2. Your order will either go to a nearby post office location or a carrier depot.
3. When you pick up your order, make sure you reference your order number and have a valid photo I.D.
4. When the carrier returns an undeliverable package to us, the customer is required to contact rosetoy Inside Sales at service@rosetoyofficial-us.com to make other arrangements to avoid additional shipping charges.
5. If making a purchase for someone as a gift, it may be a good idea to notify him/her about the impending delivery to minimize confusion which lead to a refusal of the package. Please note; larger items will require a signature. If a signature can not be captured, the item will be deemed undeliverable.

Damaged Packaging Due To Shipping

Please remember to fully inspect the carton and physical product for any damage before accepting the shipment. If the product is damaged in any way, please reject the delivery and notify the inside sales team at service@rosetoyofficial-us.com to make other arrangements.

Damaged / Undeliverable Packages: Please check parcels before signing. If damaged, reject delivery and contact us.

📧 Customer Service: service@rosetoyofficial-us.com

 

Return & Exchange Policy

We want you to be happy with your purchase from Rose Toy Official and offer a 30-day return or exchange policy. If you aren't satisfied with the product, please first contact us at service@rosetoyofficial-us.com to learn how to troubleshoot the problem. Be sure to include your order number and we will assist you as soon as possible.

Based on health considerations, returns are only accepted when items are **brand new and unopened.

Returns & Exchanges Process 

1. Please contact us first via customer service email: service@rosetoyofficial-us.com.

2. Please attach the order number, your email, and the reason for return or exchange on the return note, and ship it back to our warehouse.
3. We will process a refund or exchange within 7 workdays after we confirm receiving your parcel.

⚠️ PS: Please do not privately return to the address on the package. Always contact us first to avoid unnecessary trouble.
Freight should be paid by your side and customs clearance should be included to avoid being stuck in customs.

Order Cancellation Policy

Orders can be canceled within 24 hours after placement, as long as the order has not yet been shipped.
Our warehouse usually processes and ships orders within 1–2 business days after the order is placed.
If the cancellation request is made before shipping, and within the allowed time frame, we will cancel the order and issue a full refund.
If the order has already been shipped, it cannot be canceled and must follow the return process above.

Non-returnable & Non-refundable Products

* Sales and discounted items
* Products that have been turned on or used
* Underwear or adult products that have been opened
* Items received more than 14 days ago

Refund Processing Time

* We will process the refund within **7 workdays** after receiving the returned package.
* Refund will be returned to the original payment method.

  * PayPal: approx. 24 hours
  * Credit Card: up to 15 business days

Exchange

Unshipped Orders:Please contact customer service to replace the products for you.
Signed Orders:The products must meet the returnable standards. Please contact our customer service to get the return address.

Shipping Costs & Responsibilities

If the return is caused by the consumer (e.g., wrong purchase, no longer wanted), the consumer should be responsible for the shipping fee. The specific fee will depend on the express company you choose.
If the return is due to our reasons (e.g., damaged goods, wrong items sent), we will cover the shipping cost, and you will not bear any additional fees.
Freight, taxes, and insurance are not refundable.
No restocking fee will be charged to the consumer.

Contact Us

If you have any questions or need more information about our return or cancellation policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be happy to assist you.

📧 Customer Service Email: service@rosetoyofficial-us.com

Currently, the-rose-toy-official.com supports two payment methods: Paypal and credit/debit card. The detailed processes are as follows:

1.PayPal Payment

You can connect your PayPal, credit card, debit card, or bank account to PayPal for purchasing products. After submitting an order, you will be redirected to PayPal to complete the transaction.

1. Log into your PayPal account or use Credit Card Express;
2. Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
3. Your payment will be processed immediately.

NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

 

2.CREDIT/DEBIT CARDS PAYMENTS

  

 

We accept the above credit/debit cards as payment:

• Visa
• Mastercard

Note: We don't accept any other payment methods which are not listed.

If you have any questions, comments or suggestions for our products, service or website, you are welcome to contact us at any time. Our customer service team is on line 24 hours around the clock to be at your service wholeheartedly. You can contact us in the manners as follows:



Email Us

Send E-mails to us at:service@rosetoyofficial-us.com.

We will try our best to provide for you a satisfactory reply within 24 hours. In the case of holidays, please wait patiently for one or two days. If a reply has not been received for a long time, please check the spam mails or the spam mails folder.