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Returns are accepted within 60 days for unused, unopened items in their original sealed packaging. Damaged, defective, or incorrect items are covered—contact us for assistance.

Orders ship discreetly from our U.S. warehouse. Processing takes 1–3 business days, and U.S. delivery typically takes 7–12 business days. Tracking is provided after shipment.

We accept PayPal and major credit/debit cards. All payments are processed securely through encrypted checkout.

If you have questions about a product, order, payment, shipping, return or information published on our website, the RoseToyOfficial customer service team is here to help.

For the most accurate support, please contact us using the information published on rosetoyofficial-us.com.

Email RoseToyOfficial

Customer service email:

service@rosetoyofficial-us.com

We usually reply within 1 business day. During weekends, public holidays or periods of unusually high message volume, responses may take slightly longer.

If you have not received a reply, please check your spam or junk email folder before contacting us again.

How We Can Help

You can contact RoseToyOfficial for help with:

• Product information and model questions
• Order status and order changes
• Shipping and delivery questions
• Payment and checkout issues
• Returns, exchanges and refunds
• Charging accessories and compatibility
• Website information or technical issues

For Faster Support

When contacting us about an existing order, please include:

• Your order number
• The email address used for the order
• A brief description of your question or issue
• Photos or screenshots where they may help explain the problem

Please do not include passwords, full payment-card details or other unnecessary sensitive information in your message.

Verify RoseToyOfficial Contact Information

RoseToyOfficial customer-support information should be verified directly through rosetoyofficial-us.com. If a message claiming to represent RoseToyOfficial directs you to an unfamiliar website, email address or payment destination, please confirm the request with us before taking action.

For additional information, see our How to Identify RoseToyOfficial and Authenticity & Brand Information pages.

Contact RoseToyOfficial

Email: service@rosetoyofficial-us.com